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• The utility operator may request
to be present at the site upon commencement of the excavation, so long as the operator complies within 3 working days.
• MS811 will not set up the meeting.
• The operator must contact the excavator directly to set up the meeting.
Locate Delayed - The utility will be delayed in locating their lines.
• The only legally supported reason for a delay in locating utility lines is if they can only be identified through excavation. Any other reason for a delay is considered non-compliant with the law. Utilities must be allowed a reasonable amount of additional time, not exceeding four working days from the date the original notice was given, to complete the locating process.
• It is recommended that the utility enter a reason for the delay in the comments. (e.g. “Must excavate to locate water line”, “Locked gate”, “Weather”, etc.)
• The utility owner must submit a “Located” response once the process of locating their utilities is complete.
System Response Actions:
The following are response actions that are automatically posted by the MS811 system when specific requirements are not met.
Overdue - Utility did not submit a response by the required date/time
• The utility owner did not submit a response by the Locate By date/time on the locate request ticket.
No Response - Utility did not submit response
• The utility owner did not submit a response by the Expires date/time on the locate request ticket.
Non-Participant - Company is not currently participating in Positive Response
The utility is not currently participating in the Positive Response program and is not in compliance with the law.
Utility Owners - Submitting Locate Request Status Information to PRIS
Response information can be submitted
to the Positive Response Information System (PRIS) via a supported Ticket Management System or the MS811 Web Portal.
Ticket Management Systems (TMS)
A ticket management system, also known as a ticketing system, is a software tool used by utility owners
to manage and locate request tickets. Most TMS applications used by utility owners in MS, such as Hyperweb, Irth, and KorWeb, are already configured to communicate with PRIS. When locate request status or response information is submitted in a PRIS-configured TMS, the TMS automatically transmits the information to PRIS. If your company is using a TMS, check with your
IT department to confirm that it is transmitting response information to PRIS.
MS811 Web Portal or Mobile App
Utilities that are not using a TMS will need to submit response information through the MS811 Web Portal or the MS811 Mobile App. A Portal account with Positive Response permissions is required.
If you do not currently have a Portal account you can sign up at https://www. ms811.org/909-2/ or by going to https:// www.ms811.org/, clicking on “Positive Response”, then selecting “Sign Up Online”.
If you have a Portal account but do not see “Response” listed as a menu item when logged into your account, contact Joanna Henderson at (601) 362-3887.
How to Submit Information to PRIS
Submitting locate request status information to PRIS using the MS811 Web Portal is easy.
• Log in and click “Respond”
• Tickets that need to be responded to
will be displayed.
• Place a check in the box beside the ticket(s) that you want to submit a response for.
• Select the appropriate Response Action
• Enter your First and Last Name (must be the person submitting the response)
• Enter Comments (optional) • Click Save
When any response other than “Locate Delayed” is submitted the list should refresh and you should no longer
see the tickets that you submitted
a response for in the list. Detailed instructions on submitting response information to PRIS can be accessed by clicking on the “Help” link located in the top right corner of the Portal.
Ticket hyperlink
Excavators - How to View the Locate Request Status
If the excavator provides a valid email address when submitting a request, a response status notice will be sent as soon as all utilities have responded to PRIS or at the end of the required 3 working days, whichever occurs first. The response status notice will contain all the response information submitted up until the notice is sent.
Ticket # Hyperlink
If you need to see if additional information was submitted after the notice was sent you can check the current status of the request using
the MS811 Web Portal. The quickest way to do so is by clicking on the ticket number hyperlink located in the upper left corner of the locate request confirmation or response status notice email. Doing so will immediately open the associated ticket in the Portal.
Portal Find Ticket
(see figure 2, Portal find ticket)
If you do not have access to the response status notice email you can manually search for the locate request in the Portal, but you will need the ticket number handy to do so. You can access the Portal directly by going to https://geocall.ms811.org/geocall/portal or you can go to the MS811 website
and click “Ticket Lookup”. Once you have accessed the Portal, select “Find Tickets”, enter the locate request ticket number and click Search.
If all utilities respond before the “Locate By” date/time on the locate
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2024, Issue 3 Mississippi 811 • 11